âWe sincerely apologize to those customers who have been affected by last weekâs flight cancellations, or these sensible schedule changes announced today,â Mr. OâLeary said in a statement on Wednesday. âWhile over 99 percent of our 129 million customers will not have been affected by any cancellations or disruptions, we deeply regret any doubt we caused existing customers last week about Ryanairâs reliability, or the risk of further cancellations.â
The airline has offered pilots bonuses for working extra days this year and postponing a week of vacation until next year. âThis now eliminates the roster problems this winter, because slower growth means we no longer require our pilots to reorganize their leave,â the company said in the statement.
Ryanair will issue vouchers to passengers booked on flights that have since been canceled, at a cost of about 25 million euros, or roughly $30 million â a figure that the company said would not significantly affect its profit.
Nevertheless, on Wednesday evening, the British Civil Aviation Authority said it would take action against the airline for misleading passengers whose flights were canceled about its responsibility to provide them with alternative flights, including flights on other carriers, and additional assistance.
Ryanairâs problems with pilot schedules had raised questions in Italy about whether it would be a suitable owner for Alitalia, prompting the Italian authorities to investigate the matter and to monitor Ryanairâs activities.
The announcement that Ryanair would not continue its pursuit of Alitalia was…