Linux Technical Support – Technical.ly

Linode is seeking passionate individuals to join its ever-growing Customer Support team. Linode support is the front-line of Linode’s cloud hosting platform, and is completely dedicated to providing the best support in our industry. When customers say what they love about Linode, “Customer Support” should be at the top of their list. We empower every member of our Customer Support team as not only an employee, but also a customer advocate. Simply possessing the knowledge to do the job isn’t enough; one needs to have excellent written and oral communication skills as well as an equally strong passion for customer service. At the end of the day, our number one goal is making our customers happy.

In this position, you will regularly collaborate with your support colleagues, as well as members of the development, operations, and networking teams. An ideal candidate is someone who can easily switch between independent and collaborative work throughout the day. Linode provides 24/7/365 support to our customers, which means candidates should be open to non-traditional shifts.

Founded in 2003, Linode is a leading cloud hosting provider with over 400,000 customers worldwide served out of eight global datacenters. Linode invests heavily in its people and has set the bar for excellence in the cloud hosting industry. Our customer service, development, ops, hardware, marketing, and documentation teams are all part of making Linode the most simple, powerful and reliable hosting provider. This industry moves fast, but we’re committed to hiring the kind of people who can stay a step ahead and keep us – and themselves – at the top.

Primary Responsibilities

  • Deliver solutions for our customers via support tickets, email, IRC, and phone
  • Troubleshoot issues related to our Linux cloud hosting platform, product or service inquiries, billing, etc, and provide the best possible update to our customers every single time
  • Identify and escalate recurring issues to system and network…

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