CRMXchange Explores Evolving Strategies and Emerging Solutions at Major Industry Events

CRMXchange – Gateway to Enhancing hte Customer Experience

“As one of the industry’s primary knowledge resources, it is important for us to be a conduit to those who do not have the time to attend major educational events.” Sheri Greenhaus, Managing Partner, CRMXchange

In its 20+ year history of serving the information needs of CX/contact center professionals, CRMXchange has earned a reputation for its proven expertise in the organization, hosting and successful execution of webcasts, virtual conferences and other online events. But while CRMXchange’s mode of operation is to deliver information in a digital environment to make it easier for subscribers to access, its management also recognizes the importance of live events. Since most busy industry leaders have too much on their plate to attend these onsite conferences, CRMXchange visits the most informative events and shares the insights gained with its audience.

Recently, CRMXchange representatives were onsite for the 18th Annual Call Center Week, June 26 to June 30 in Las Vegas, produced by IQPC, which is perhaps the largest and most influential industry gathering. In addition, CRMXchange attended the Forrester CXNYC event June 21-22 in New York City and the ICMI Contact Center Expo and Conference, May 22-25 in Orlando, FL.

Among the highlights at Call Center Week 2017 were:

  • Keynotes that included an address by LA Dodgers and Golden State Warriors Owner, Peter Guber, who imparted his sentiments on customer care: You have to aim at their heart, not their wallet, as well as executives from the Disney Institute and Amazon Frontier Communications
  • A comprehensive education program featuring Master Classes on chatbot implementation and next gen staffing strategy

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