Computer glitch in booking system sparks worldwide flight delays


The company managing bookings for airlines such as Lufthansa and Qantas suffered a system glitch Thursday that led to global flight delays.


Amadeus, the Madrid-based booking manager, said it “experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services.”


By 3:15 p.m. local time, the Spain-based company reported the issue was resolved, but it’d already caused a massive headache for travelers.


“Our technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers,” the company said in a statement.

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Delays were reported in London’s Heathrow Airport, Paris’ Charles de Gaulle Airport and Melbourne’s air hubs.


Travelers stateside complained of issues at Reagan International Airport outside of Washington D.C., along with those flying on Southwest Airlines.


British Airways, Lufthansa and Thai Airways were among the global companies affected by the computer glitch.

Heathrow Airport in London, which was also impacted by the glitch.

(BEN STANSALL/AFP/Getty Images)


Changi Airport in Singapore tweeted that the “check-in process may take longer than usual…” and “Manual boarding passes have to be issued.”

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Amadeus works with 130 airlines across the globe, according to Bloomberg, handling reservations and inventory.

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