Amazon executive Dave Limp says Googleâs decision Tuesday to block Echo Show users from seeing YouTube came as âa surprise to us.â But he insistedÂ that whatever the cause, âweâre committing to fixing it.â
âWe don’t love it on behalf of customers,â Limp, who is Amazonâs senior vice president for devices & services, said at Amazonâs downtown Seattle offices Wednesday.Â
âA lot of customers were using YouTube on their Echo Show and liked it. What I’ve said to Google is just tell us where we weren’t compliant with the APIs (application programming interface) and we’ll send a team down to Mountain Viewâ¦They just haven’t told us what’s wrong with it.â
But according to Google, the issues were very clear. Users viewing YouTube on the Show couldnât search, couldnât share,Â couldnât comment onÂ videos, and thus the implemention didnât fully work with its API.
“Amazonâs implementation of YouTube on the Echo Show violates our terms of service, creating a broken user experience. We hope to be able to reach an agreement and resolve these issues soon,” said Googleâs Andrea Faville.
Echo Show is the first Alexa-driven Echo speaker with a screen. While YouTube is currently restricted on the Show, apps for Amazon Shopping,Â Amazon Prime Video, Amazon Music and Amazon FireTV remain still available on the Google Play store.Â
Amazon on Wednesday announced a second Echo product line with a screen, the Echo Spot devices that will come out later this year.
The current dispute isnât the only fracas between the two companies. Amazon wonât sell Googleâs voice-activated assistant Home or Googleâs…