UPDATE: 7:23 a.m. EDT — In addition to the Gatwick Airport in south-east England, check-in systems at the Heathrow Airport in London have also gone down. A spokeswoman for the Heathrow Airport confirmed the reports to the Telegraph.
“A small number of airlines are currently experiencing intermittent issues with their check-in systems at airports around the world — including at Heathrow,” she said. “Passengers will still be able to check-in for their flight, although the process may take slightly longer than usual. We are working closely with our airlines to help resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.”
Apart from physical check-ins at multiple airports across the world, air passengers were also unable to access the online check-in systems also.
In a statement following the incident, Amadeus issued a statement stating they have addressed the “network issue that is causing disruption. Technical teams are working on the problem, services are gradually being restored.”
Air passengers faced massive inconvenience in several parts of the world Thursday when they were checking-in to their respective flights. The disruption in the airport check-in systems across the globe was reported around 6. am. EDT and many passengers took to social media amid the unprecedented event.
The passengers reported problems at London Gatwick, Charles de Gaulle in Paris, Reagan Airport in Washington D.C., Changi Airport in Singapore, and at airports in Johannesburg, and Zurich. The cause of the disruption was immediately unclear.
Some of the airlines whose passengers faced disruption due to the software crash were British Airways, Air France, and Lufthansa, Mirror Online reported. With no information made available to the passengers, chaos ensued.
As the queues for check-in at the airports grew longer, frustrated passengers took to Twitter and posted pictures of the menace on the micro-blogging site.