Any train that was not rerouted had to be manually directed through the station, a particularly time-consuming process, according to the Metropolitan Transportation Authority, which operates the subways. Because the systemâs lines are so intertwined, a ripple effect was almost inevitable. A spokeswoman for the authority likened it to cars being diverted from a highway to local streets. Gridlock ensued as other subway stations dealt with the resulting overflow.
âThe subway systemâs strength is also its weakness,â said Gene Russianoff, staff attorney for the Straphangers Campaign, a rider advocacy group.
Long Delays and Frayed Nerves
Delays stretched across the city on the B, D, F, M, A, C, E, F, J, Q, G and R trains â more than half of the systemâs 22 main lines. Some A trains were stuck in Brooklyn for more than 40 minutes. G trains stopped underground between Brooklyn and Queens. Commuters stewed.
One train operator told a packed car of frustrated riders to take note of their subway carâs number. âWrite it down and tell your boss.â Many of those bosses got stuck themselves. A lack of information about what was happening and what options might be available exacerbated the dissatisfaction of many commuters.
Harsha Penna, 34, an engineer who lives in Jersey City and commutes to work in Queens, spoke to a reporter at the station where the problems started after the operator of his train had told everyone to get off. Much of the station was dark, the turnstiles were not working, and an escalator had stopped moving. A set of fluorescent bulbs flickered on and off.
âIâve taken three trains this morning,â he said, âand Iâm nowhere now.â
A System Showing Its Age
Subway experts said that aging infrastructure had made the systemâs problems worse. Some stations date back more than 100 years. Some subway cars in use today were introduced when Lyndon B. Johnson was president. And some of the signal operations, particularly along the lettered lines, predate World War II, said Richard Barone, vice president for transportation at the Regional Plan Association.
âWhen youâre running century-old infrastructure, problems have a tendency to cascade through the entire city,â said John Raskin, the executive director of the Riders Alliance, a transit advocacy group. âAnd thatâs part of what we experienced. With modern infrastructure, it is easier to isolate problems, build in redundancy and limit the impact when something goes wrong.â