Improvement through incremental gains is something we expect from ourselves no matter what, but by tapping into the expertise and insight of our core users, we were able to boost this update into more substantial advances.
San Jose, California (PRWEB)
July 26, 2017
VirtualPBX released a massive update to the company’s popular Extension Manager App for iPhone and iPad users. This latest update to the Extension Manager App dovetails perfectly amid VirtualPBX’s other offerings thanks to its focus on simple, elegant design and operation. The Extension Manager App’s totally new interface is the latest edition in the company’s growing field of user-friendly and enterprise grade telecommunications tools. Beyond the glossier exterior and simplified interface, though, the company leveraged much of the feedback they received through their customer-facing channels to guide the improvements.
“The Extension Manager App is vital to the companies that use it, so it was exactly their impression of it that we wanted to learn from to guide this update,” said Lon Baker, VirtualPBX’s COO.
VirtualPBX utilizes a public-facing Product Roadmap to accomplish several key goals that are vital to their mission for achieving product excellence. Customers used the VirtualPBX Product Roadmap to leave feature suggestions as well as to sign-up for early access to beta versions of the app prior to its release to the public. Through a series of feedback sessions and by monitoring the new use patterns the beta yielded, VirtualPBX engineers were able to add to their list of functionality enhancements.
“Improvement through incremental gains is something we expect from ourselves no matter what,” Baker continued, “But…