Solacom and RapidSOS enable Kentucky PSAP to better respond to 9-1-1 calls from smartphones

Location is everything to a 9-1-1 center. And mobile locations haven’t always been accurate in the past. Being able to pinpoint a mobile caller’s location could truly mean the difference between life and death.

The latest upgrade to Solacom’s Guardian 9-1-1 Call Handling solution at the Public Safety Answering Point (PSAP) in Owensboro, Kentucky includes a powerful new capability that enables call takers to handle calls from mobile phones more effectively.

The new enhancement to the Owensboro-Daviess County 9-1-1 system incorporates technology provided by Solacom partner RapidSOS that provides better mobile location accuracy for callers dialing 9-1-1 from a mobile device. With this technology, the PSAP is now able to:

  • Improve its response to 9-1-1 calls from smartphone users
  • Obtain precise smartphone location
  • Capture additional specific wireless call data

“I am so excited about this new technology. It’s going to be a huge change in the way we operate,” says Paul Nave, 9-1-1 director at Owensboro-Daviess County 911. “Location is everything to a 9-1-1 center. And mobile locations haven’t always been accurate in the past. Being able to pinpoint a mobile caller’s location could truly mean the difference between life and death.”

The new RapidSOS technology is integrated seamlessly in the Solacom Guardian 9-1-1 Call Handling solution at all call taker desktops. This new addition to the Guardian solution allows Owensboro-Daviess County call takers to query the RapidSOS Next Generation 9-1-1 Clearinghouse when they receive a wireless 9-1-1 call. The Clearinghouse then transmits device-based hybrid location and additional data from all sensors on enabled smartphones back to the Guardian solution via NG9-1-1…

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