Serenova Selects LogiSense to Streamline Billing Operations and Processes to Support Rapid Growth

Logisense provides us the out-of-the-box functionality and domain knowledge that allows us to be agile while at the same time accelerate business results.

LogiSense, the leading usage rating and subscription billing solutions provider announced today that Serenova, a leading Contact Center as a Service (CCaaS) provider, will migrate from its legacy monetization system to LogiSense’s EngageIP monetization platform.

The selection of LogiSense is part of Serenova’s effort to transform its overall operational and financial structure since becoming an independent company as well as a critical investment in its partner community to support its rapid growth. LogiSense’s full suite of real-time rating, charging, subscription billing and customer care solutions will support Serenova’s globalization and partner enablement strategy by reducing costs, streamlining operations, improving efficiencies and ultimately, enhancing the overall customer experience. And, ultimately, enable Serenova to offer partners a frictionless bid-to-bill process whereby they can more easily and efficiently serve their customers directly.

“We dedicated decades to develop the most robust and flexible usage rating and subscription billing solution available in the market”, said Flavio Gomes, CEO at LogiSense. “The move to a truly agile monetization solution empowers Serenova to launch new products, services, and bundled offerings into the market faster than ever before.”

Named a challenger in the Gartner 2016 Magic Quadrant for Contact Center as a Service, North America, Serenova is the third service provider recognized in the “Magic Quadrant” to join LogiSense’s customer roster. Serenova’s flagship product, CxEngage, is a highly secure, true multi-tenant, and…

Read the full article at the Original Source..

Back to Top