Sears Canada shuts down Facebook comments amid flood of angry messages – Business

After getting flooded with angry comments about its treatment of laid-off workers, and by calls for a boycott, Sears Canada is no longer allowing public posts on its Facebook site.

The retailer also appears to be in the process of removing all current comments.

When CBC News first checked out Sears’ Facebook page on Wednesday afternoon, we could still view posts from early July such as: “Still no severance pay for your employees huh, you know Canadians won’t stand for that” and  “Joining the boycott of Sears Canada.”

However, a couple of hours later, those posts too disappeared. 

A snapshot of some of the comments on Sears Canada’s Facebook site that have now been removed. (Sears Canada/Facebook)

On Sunday, CBC News noted that Sears Canada’s Facebook page was riddled with comments from Canadians protesting what was happening to its employees.

The retailer announced last month that, as part of a court-supervised restructuring process, it’s closing 59 of its 255 stores and laying off 2,900 workers — none of whom will get severance pay.

Sears has also requested court permission to stop topping up the underfunded retiree pension plan. The retailer recently agreed to postpone that matter until Sept. 30.

Many Canadians have voiced their anger on Sears’ Facebook site and said they will no longer shop at its department stores, adding to what one retail analyst called a “PR nightmare.”

“I will not spend one red cent in your store… no severance, no sale,” one person posted. 

Private messaging

Most of the bitter comments are now gone from the site, but according to Sears Canada, they were not what motivated it to prevent people from making public posts. 

Sears says it has instead decided to focus on communicating with Canadians via Facebook’s private messaging option where only the retailer can view and respond to comments.

“In order to listen and hear from our customers most effectively, we’re…

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