Mr. Ryan watched in horror as the bizarre scene played out before Hollywoodâs biggest stars and tens of millions of people watching around the globe. In a dizzying turn of events, his firm, which normally occupies a back seat at the glamorous event, was suddenly at the center of one of the most sensational stories in Oscars history.
âI knew something was up,â he said in a telephone interview on Monday, zeroing in on the discordant moment when he noticed two of his employees interrupting the best picture acceptance speeches. âItâs not their job to come out on stage.â
As the magnitude of the gaffe set in, Mr. Ryan went into crisis-management mode.
âWhat was going though my head at the time was, âWe have to get to the bottom of this, and if we made a mistake, weâll own up to it,ââ Mr. Ryan said. âMy philosophy in life is, bad news doesnât age well.â
Reaction to the mistake…