You turn on your computer, and a blaring voice comes through the speaker and says itâs been infected with a virus. Everything on your computer screen is frozen, so what do you do? One Lewiston woman learned the hard way that this is a scam.
Lou Wade hadnât used her computer in a few weeksâ¦when she decided to fire it up.
“I turned it on and there was this glaring loud woman’s voice saying, your computer has been hacked, it’s in jeopardy,â said Lou.
She didnât know what to do. She couldnât exit out of the boxes saying she had a virus, and the voice kept repeating.
“So I looked at these little boxes and it said, you know, you have a virus, you’ve been hacked, it’s serious and you need to call this 800 number,â said Lou.
With no other plausible option, she called the 800-number. The person said they were with Microsoft and that they would walk her through the process of regaining control of her computer.
“And then he would draw little red circles around where I was supposed to click and then do this, and we were on there for a long time,â said Lou.
Lou spent a couple hours trying on the phone with this man until he said he needed to work independently and heâd call her back later.
“And in the meantime… something said call Teresa,â said Lou.
Teresa is an Associate Professor at LCSC, and she works in IT.
“And she says Lou, you just let a thief in your house… I’ll be right there,â said Lou.
Teresa asked not to show her face, because of the nature of her work.
“Sometimes I go out and I assist people in recon,â said Teresa.
She said this type of situation is common, and confusing for users.
“You click on it, you get a virus, you don’t click on it, you still get a virus,â said Teresa. âSo how do you know what’s real.?”
Teresa said that since Lou hadnât used her computer in a while, her anti-virus software was out of date, which allowed scammers to access her computer. And she says this…