We’re thrilled to welcome Jake back as our Fall keynote speaker after his inspiring AHRA 2017 presentation on the leadership’s role in sustaining exceptional patient experiences.
Sudbury, MA (PRWEB)
July 28, 2017
AHRA: The Association for Medical Imaging Management is pleased to announced that Jake Poore will serve as the keynote speaker for the 2017 Virtual Fall Conference which will be presented October 27 to November 10.
Unlike typical keynote speakers, Jake Poore spends most of his time in the trenches of healthcare, working side by side clinical and non-clinical care team members along every step of the patient experience.
“As a patient navigates healthcare, their impressions are formed by looking through all four lenses of their experience: the process, the people, the physical environment, and the actual product they came in for,” said Poore. “As healthcare providers, we need to see through the patient’s eyes to identify areas of improvement and to remove visual intrusions that can be eroding their trust in us.”
Jake’s keynote, “Making Lasting Images – The Art and Science of Patient Experiences,” will help participants gain awareness of all four lenses of the patient experience and discover best practices and lessons learned from imaging departments across the country, which they can take back and apply to their practice.
Since 2001, Jake and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.
“We’re thrilled to welcome Jake back as our Fall keynote speaker after his inspiring AHRA…