“The engineering team at CNP is delighted to partner with Five9 in offering our customers a robust and fully featured contact center system that will bring to the table the reliability, solid performance and ease of use of a proven cloud-based solution”
Charlotte, North Carolina (PRWEB)
April 28, 2017
CNP Technologies, LLC, a full-service network integration company that provides a variety of solutions for Unified Communications, Network Integration, and Cloud Services, has introduced a new contact center solution.
Five9 is a pioneer and leading provider of cloud software for contact centers. Since the Company’s inception, it has exclusively focused on delivering its platform in the cloud and disrupting a significantly large market by replacing legacy on-premise contact center systems. The Company’s purpose-built, highly scalable and secure Virtual Contact Center, or VCC, cloud platform delivers a comprehensive suite of easy-to-use applications that allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through application programming interface. Delivered on-demand, the solution enables clients to quickly deploy agent seats in any geographic location with only a computer, headset and broadband Internet connection, and rapidly adjust the number of contact center agent seats in response to changing business requirements.
“The engineering team at CNP is delighted to partner with Five9 in offering our customers a robust and fully featured contact center system that will bring to the table the reliability, solid performance and ease of use of a proven cloud-based solution” says Dan Wohlbruck, Voice Services Manager at CNP Technologies.
“We are pleased and excited to have the opportunity to partner with a high caliber company like Five9. Their fully-featured inbound and outbound cloud-based contact center solution will complement our existing Unified Communications offerings allowing us to deliver great solutions to our customers” added John Garrett, Chief Executive Officer and co-owner of CNP Technologies.
“Wendell Black, VP of Global Channels at Five9 had this to say: “We are excited to have CNP
Technologies as part of the Five9 partner community. Their focus on customer service and their
reputation for excellence will be a great fit in delivering a world-class Five9 customer
About CNP Technologies
CNP Technologies provides Unified Communications, Network Integration Services,…