Banner Health Selects InDemand Interpreting to Provide Video Remote Interpreting (VRI) System-Wide

The InDemand VRI system creates continuity of care, increases efficiency, improves patient and provider communication and ultimately, outcomes.

InDemand Interpreting, a technology-enabled medical interpreting company, today announced system-wide implementation of InDemand video remote interpreting (VRI) across the Banner Health system to better support patient and provider communication. Banner Health, one of the largest health care systems in the country, is in six states and has nearly 50,000 employees, 28 hospitals and a growing network of health centers and clinics. This collaboration with InDemand enables Banner to bridge the communication gap between limited English proficient (LEP), Deaf and hard of hearing (HOH) patients and their clinicians and supports standardization of care across the health system.

Banner Health is committed to providing exceptional communication services for patients. Patients facing communication barriers are offered access to VRI when it is determined to be an appropriate method of communication. InDemand Interpreting immediately connects healthcare professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs).

“At Banner, we believe in making healthcare easier so life is better, which is why we have invested in the standardization of our language access program using video remote interpreting,” said Banner Health Corporate Language and Cultural Services Senior Manager Paula Harsin. “The InDemand VRI system creates continuity of care, increases efficiency, improves patient and provider communication and ultimately, outcomes.”

InDemand Interpreting VRI devices are now…

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